Utility Cloud Help

Documentation

• What is Utility Cloud?

  • Utility Cloud Objects
  • Logging In
  • Navigating Utility Cloud
  • AMCS Field Worker
  • Mobile Connectivity
  • + 1 more pages

• Users and roles

  • Users
  • Security roles
  • Stakeholder roles
  • Teams

• Business lines and accounts

  • Business lines
  • Accounts

• Assets and workflows

  • Asset classes
  • Workflow classes
  • Assets
  • Asset class attributes and workflow fields
  • Asset class and workflow triggers
  • + 4 more pages

• Scheduling and managing work

  • Work scheduler
  • Work orders
  • Work queues
  • Routes

• Completing work

  • Using the map
  • My work
  • Compliance data input manager

• Reporting and analytics

  • Standard reports
  • Work reports
  • Reporting with Google
  • Managing analytics
  • Audit trail
  • + 5 more pages

• Tools and widgets

  • Excel add-in (Access and update Utility Cloud data using Excel)
  • Asset tags and the QR code scanner
  • File and image matching tool
  • Timeline
  • Impersonation

• Technical support

  • Troubleshooting
  • Technical Support Tickets
  • Supported Browsers

• Release notes and announcements

  • Announcements
  • 2026 release notes
  • 2025 release notes
  • 2024 release notes
  • 2023 release notes
  • + 3 more pages

• Advanced configuration

  • Integrations
  • Single sign-on
  • White labeling
  • Demo environment
  • Dedicated single tenant servers