What is Utility Cloud?

Utility Cloud is an operations management platform for public and private enterprises. It helps you manage physical assets, sampling processes, and complex regulatory, business, and inspection workflows across water and wastewater utilities, municipalities, waste and recycling organizations, natural gas utilities, energy producers, and oil and gas operators. Built to maximize precision and improve oversight, Utility Cloud helps your organization save time and money while supporting the safety of your employees and the communities they serve. Learn more at amcsgroup.com.

Make the most of your operations management platform

An operations management platform is a long-term investment that improves the efficiency of your processes and re-imagines business workflows. Change can feel overwhelming for people used to doing things a certain way, so it's best to start small and roll out Utility Cloud at a pace that feels comfortable to your team.

A few things to keep in mind as you get started:

Empower your super users. The best implementation approach empowers you and your consultants to be self-sufficient. Train one or more power users within your organization to serve as business system administrators (BSA). Your BSA will be your internal Utility Cloud expert, managing assets, work, reports, users, and more.
Start with a road map. Create a prioritized list of the operational, maintenance, regulatory, and asset management initiatives you want to achieve.
Don't boil the ocean. Schedule your implementation as a linear or semi-parallel series of initiatives so that only a small number of users are affected at a time, risk stays low in the early stages, and you scale as your usage of Utility Cloud grows.

This approach leads to better adoption. As usage grows, you'll discover new ways to use Utility Cloud – from managing new initiatives and formalizing standard operating procedures to transferring knowledge and automating tasks and reporting.

Support and services

Professional services

Optional professional services are available for complex data tasks, system configuration, custom integrations, onsite training, custom reports, and BSA role fulfillment.

User devices

Any modern device will work, but the following tablets are recommended for field use:

Apple iPad (any model with a minimum 16GB Wi-Fi with cellular option)
Samsung Galaxy Tablet (any model with a minimum 16GB Wi-Fi with cellular option)

Data reliability and security

Utility Cloud delivers enterprise-grade data reliability and security without the added cost of IT overhead. Its architecture is designed for flexibility and security, taking advantage of the latest in cloud computing technology.

Infrastructure level protection

Utility Cloud runs on Amazon Web Services (AWS), a scalable cloud computing platform with high availability and dependability. AWS protects the confidentiality, integrity, and availability of your data and allows you to scale your usage of Utility Cloud while maintaining a secure environment. Learn more at AWS Infrastructure Security.

Application level protection

Utility Cloud is built following the AWS Security Best Practices. Learn more at AWS Security Best Practices.

Access level protection


Multi-Factor Authentication (MFA)	MFA access structure for all computers and systems used in the cloud.
HTTPS Encryption	All traffic between client devices and servers is encrypted via security certificates. Non-secure access is not allowed.
Network Security	Only ports 80 and 443 are open to the public. All infrastructure is behind a firewall.
Penetration Testing	Each year, a cybersecurity vendor attempts to compromise the system and provides a report. Any gaps found must be closed within 60 days.
Business Continuity and Data Recovery Plans	Utility Cloud maintains a comprehensive set of disaster recovery plans, kept secure and confidential.
Backup Strategies	Utility Cloud maintains 15-minute transactional backups and daily full backups marshaled offsite to redundant storage facilities.
Weekly Imaging of All Infrastructure	Redundant or recovery servers can be launched if any server fails.
24/7 Monitoring	Automated monitoring of infrastructure and software ensures any disruptions are detected promptly.
Audit Trail	Every user action and system transaction is audited so asset and system history can be analyzed down to the user click event.