Work queues group work items together based on criteria you define, giving you a filtered view of what needs to be completed. The work items in your assigned work queues drive what's visible on the My Work page in Utility Cloud and in AMCS Field Worker. Both support downloading work queues for offline use in areas with limited connectivity.
Searching for work queues
You can search for work queues from the Work Queue Manager, found by selecting the Work Queues tile from the Landing Page or the navigation menu. You can search by Author, Title, and Assignees, then select Refresh to return results.
By default, all users are assigned the My Open Work Orders work queue, which automatically contains all open work orders assigned to them in their assigned accounts. Auto-generated work queues like this one can be viewed but not edited.
Security Rights Required: View Work Queue
Creating a work queue
You can create a work queue to show work items matching specific criteria. For example, you can create a queue that shows only hydrants needing to be painted. Work items in a queue aren't assigned to you directly; the queue shows all items in your assigned accounts that match the criteria.
To create a work queue:
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Select Create in the upper-right corner of the Work Queue Manager.
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Enter a Name for the work queue and select Is Active.
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Select Add Criteria to define which work items appear in the queue. For a full list of available criteria, see Work queue criteria.
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Select Refresh to preview the results matching your criteria.
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In Assign Users, select the users who should see this work queue. Only assigned users see the queue in their My Work tile.
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Select Save.
You can also select Prompt User to sync if offline for x days to notify assigned users who haven't synced recently, or select Is Batched to set the queue as a batched work queue.
Security Rights Required: View Work Queue; Create Work Queue
Editing a work queue
To edit an existing work queue:
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Select the work queue from the list on the Work Queue Manager.
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Update the criteria, assigned users, or other options as needed.
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Select Save.
Security Rights Required: View Work Queue; Edit Work Queue
Work queue criteria
When creating or editing a work queue, you can add criteria to control which work items appear. Work queues always retrieve work items from accounts you're assigned to, even if you're a billing account admin. The following criteria are available in the Add Criteria panel:
Asset criteria:
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Account - The account the asset belongs to.
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Asset Attribute - A specific attribute value on the asset.
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Asset Class - The class of the asset.
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Asset Created by - The user who created the asset.
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Asset Created On - The date the asset was created.
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Asset Description - The description of the asset.
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Asset ID - The unique identifier of the asset.
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Asset Indicator Text - The indicator text on the asset.
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Asset Latitude - The latitude of the asset.
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Asset Longitude - The longitude of the asset.
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Asset Type - The type of asset’s asset class.
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Asset Tag - The asset’s asset tag QR code.
Work criteria:
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Assignee - The individual user assigned to the work item.
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Available to Contractors - Whether a work order is available to contractor users or not.
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Route - The route the work order belongs to. Applies to work orders only.
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Team - The team assigned to the work order. Applies to work orders only.
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Work Order Priority - The priority of the work order, based on your billing account's configured priorities. Applies to work orders only.
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Work Order Status - The status of the work order (Open or In Progress). Applies to work orders only.
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Work Order Type - The type of work order, based on your billing account's configured types. Applies to work orders only.
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Workflow Class - The workflow class of the work item.
Batched work queues
Any work queue can be set as a batched work queue by selecting Is Batched in the Work Queue Editor. When completing work items in a batched work queue, they aren't submitted immediately. Instead, you must select Complete Batch from that work queue to submit all pending work items at once.
After a batch is submitted, all pending work items are processed the same way as when syncing after working offline. A new batch then starts automatically for that work queue.
Batched work queues are not currently supported in AMCS Field Worker.