Assets and workflows
Managing assets and completing work against them is the core functionality of Utility Cloud. Assets can represent any object you need to keep track of, and workflows represent the work that needs to be performed against any specific asset. Both your assets and work can be configured and organized to meet your specific needs in any number of ways.
What is an asset?
An asset, very simply put, is any "thing" you want to keep track of through Utility Cloud. These are typically physical objects that needs work performed against it or its condition tracked. Depending on your needs, these could be hydrants, sewer mains, trucks, or generators. Your assets are categorized using asset classes that define them as a specific kind of asset and allow for a specific set of asset attributes for that asset class. All of your assets are grouped through accounts.
What is a workflow
A workflow is a form for gathering information when you're completing work against an asset. Like an asset class, a workflow can have fields of different types representing the type of information to ensure data quality from your users when they're completing work. This can take the form of multiple choice lists, automatic calculations called expressions or any number of other types of validation. Workflows can be scheduled as either work orders against a specific asset or a larger group of assets as a route, or they can be set as a global work schedule against all of the assets in an account.