V2.143.0 (06/Jul/26)
NEW Utility Cloud now supports Teams, allowing users to assign work to groups of users alongside or instead of individuals. New Team Search and Team Details pages, search facets, and work queue criteria are available. See our announcement here or read more on our Teams help page.
IMPROVED Some email clients were threading follow-up Google report emails for the same asset together by subject line, making it easy to miss new reports. These emails now send with date and time in their subjects to prevent unintended threading.
FIXED In the Work Queue Editor, the "Less Than" criteria for asset latitude fields were showing empty and not applying the filter. These criteria now work as expected.
AMCS Field Worker
FIXED For whitelabeled clients, the AMCS logo was briefly flashing in place of the whitelabeled logo when downloading work queues from the My Offline Data page. The correct logo now shows consistently.
V2.142.0 (22/Jun/26)
IMPROVED Updates were made to server caching for work orders to continue to improve performance.
FIXED In certain scenarios, workflow triggers configured to update an asset's multiple choice attribute with a text value were not evaluating correctly. These triggers now evaluate as expected.
Excel Add-in
FIXED In certain scenarios, the Excel Add-In was timing out when returning data for a large volume of workflow report data. Performance has been optimized to return these results more quickly. The Excel add-in utilizes the GetWFReports API to return these results, and all areas utilizing this endpoint will see these improvements, including custom reporting integrations and Google reporting.
V2.141.0 (08/Jun/26)
IMPROVED Updates were made to server caching for general performance improvements.
FIXED In certain scenarios, assets within a sequence were not appearing as expected in the Workflow Reports search results. Affected assets now appear correctly.
FIXED In certain scenarios, the upload button in the Schematics panel on the Asset Details page was not responding. The upload button now works as expected.
FIXED In certain scenarios, Billing Account Admins were unable to see all assets associated with an account in the Relationships panel on the Asset Details page. All associated assets now appear correctly.
FIXED In certain scenarios, routes could not be created using the scheduled option. Routes can now be created as expected.
FIXED In certain scenarios, updates to an account name were not being reflected in associated Work Queue names. Work Queue names now update as expected when an account name changes.
AMCS Field Worker
IMPROVED In AMCS Field Worker, scanning a QR code that links directly to an asset details URL now correctly redirects to the asset.
V2.140.0 (26/May/26)
FIXED In certain scenarios, email logs were not loading on the Email Logs page. Email logs now load as expected.
FIXED Workflow alert notification emails were not being sent in certain scenarios. These notifications are now sent as expected.
V2.139.0 (11/May/26)
IMPROVED Work order searches using multiple OR conditions in a search group were experiencing significant latency. These searches now return results considerably faster.
IMPROVED In certain scenarios, when an in-progress work order was canceled, the associated workflow report deletion was not being recorded in the work order timeline or audit trail. These deletions are now logged in both as expected.
FIXED In certain scenarios, sequence steps with no assets were displaying an incorrect completion percentage after a reset. These steps now correctly display N/A.
FIXED In certain scenarios, workflow reports were appearing under an incorrect date in the Workflow Reports search results. Workflow reports now display under the correct date.
FIXED When navigating back from an asset after selecting multiple assets from the Asset Search results, users were not being returned to the search results as expected. Navigating back now returns users to the correct search results.
FIXED When accessing an asset outside of their assigned accounts, users were seeing an unexpected error instead of the appropriate descriptive error page. The correct error page now displays in this scenario.
FIXED Multi-select fields with no default value configured were displaying an invalid value error. These fields now display correctly when no default value is set.
FIXED Circular parent/child relationships could be created for assets from the Asset Details page. Circular asset relationships can no longer be created.
AMCS Field Worker
NEW When signing out of AMCS Field Worker while offline data is present, users are now warned that any unsynced data will not be retained.
V2.138.0 (27/Apr/26)
NEW From the Work Queue Editor, new criteria for building a work queue have been added, including available to contractors, asset tag, work order status, work order priority, and work order type.
NEW When a trigger is configured to add multiple photos to an asset's timeline, all configured photos now appear correctly after a work order is submitted.
IMPROVED Updates were made to server caching for assets to improve performance.
IMPROVED In certain scenarios, when running multiple asset imports in sequence for an asset class configured to auto-generate asset IDs, duplicate asset IDs could be generated due to a race condition in the ID counter. Asset IDs will now always be unique across concurrent imports.
FIXED When editing an asset from the Workflow Report Editor, install date fields were not displaying and photo fields were not rendering correctly. These fields now display and render as expected.
FIXED When editing an asset in the Asset Editor, existing photos were not able to be rotated. Photos can now be rotated normally.
FIXED When editing an Esri Online subscription, existing emails in the Email List were appearing misformatted. These emails now display correctly.
FIXED In certain scenarios, work order email summaries were not being sent. These notifications now send as expected.
AMCS Field Worker
FIXED When toggling back to online after a connection drop in AMCS Field Worker, the connection status was not updating correctly and users were unable to submit their changes. The status now updates correctly when connectivity is restored.
V2.137.0 (13/Apr/26)
NEW From the Work Order Search and User Search advanced search, new search facets for filtering by contractor status have been added.
NEW Various internal infrastructure improvements were made to improve reliability and scalability.
V2.136.0 (30/Mar/26)
NEW In certain scenarios, datetime fields configured with a default value were not saving the correct time in the Workflow Report Editor. These fields now save correctly.
NEW When copying an account, the user initiating the copy was appearing as a duplicate in the Select Users tab. This duplicate no longer appears.
V2.135.0 (16/Mar/26)
NEW When building a work queue from the Work Queue Editor, new work queue criteria to build a work queue based on a work order's assignee and a work order's route have been added.
NEW From the Asset Search, additional search facets for when an asset attribute is empty or not empty has been added.
NEW When creating an Esri subscription from the Account Details page, additional support for linking an Esri subscription to a subtype of a feature layer rather than an entire feature layer has been added.
FIXED When using defaults in date fields, an invalid date warning was showing even when the date would otherwise be valid unless users selected the date from the calendar. These fields will now validate normally.
FIXED In certain scenarios, expressions calculating difference between dates were not evaluating correctly. These expressions now evaluate normally.
V2.134.0 (02/Mar/26)
IMPROVED The Relationships panel on the Asset Details page now sorts child assets by asset ID, making it easier to find and navigate related assets.
AMCS Field Worker
FIXED In certain scenarios, when syncing offline data in AMCS Field Worker, not all trigger data was being fetched during the sync. All trigger data will now be fetched correctly on sync.
FIXED When accessing the Scan QR Code form from the workflow editor in AMCS Field Worker, selecting the close (X) button was not dismissing the form. The button now closes the form as expected.
FIXED In certain scenarios, the app header was not displaying correctly on Apple devices when first loading AMCS Field Worker, requiring users to scroll up or refresh to access navigation. The header will now display consistently on load.
V2.133.0 (16/Feb/26)
IMPROVED The Relationships panel on the Asset Details page has been updated so that only direct child assets are expanded by default, making it easier to navigate assets with complex hierarchies.
FIXED In certain scenarios, the Work Reports tile was displaying work orders with an incorrect date due to a timezone conversion issue. Work orders will now display the correct date.
FIXED In certain scenarios, users were unable to create a new Route. Routes can now be created as expected.
AMCS Field Worker
FIXED When fields were configured to be conditionally hidden in a workflow class, the field input was correctly hidden in AMCS Field Worker but the field title was still visible. Hidden fields will now have their titles correctly hidden as well.
FIXED In certain scenarios, workflow titles containing special characters were not displaying correctly on the Open Work Card in AMCS Field Worker, and selecting the card was not navigating as expected. Workflow titles will now display correctly, and the Open Work Card will navigate as expected.
FIXED When resyncing work queues with a smaller number of assets than a previous sync in AMCS Field Worker, the My Work page was not correctly reflecting the updated assets and could display no results. The My Work page will now display the correct page after resyncing.
V2.132.0 (02/Feb/26)
FIXED In certain scenarios, users' My Open Work Orders work queue was remaining active for users after they had been made inactive. Work queues will now be deactivated correctly when a user is made inactive.
V2.131.0 (20/Jan/26)
FIXED In certain scenarios, users were not navigating to the correct error page when encountering an issue. Users will now see the appropriate page.
FIXED In certain scenarios, datetime fields were not saving in a consistent format when saving a work order as a draft. These fields now save consistently.
FIXED When editing a work order, audits for changing priority and type were not showing on the Work Order Details timeline. These audits now show normally.
FIXED When exporting from the Workflow Compliance Report, certain special characters were not always exporting to Excel correctly. Special characters will now export normally.
FIXED For any saved search from the Asset Search and similar search pages, users were able to save a saved search with no criteria, and those saved searches were not loading properly. Users are now prevented from saving an empty saved search, and previously-saved empty searches will load normally.
FIXED When editing any asset from the Workflow Report Editor page, the default values set for any asset class's multiple select fields was loading instead of the value actually saved against the asset. Multiple choice fields will now load the actual value when editing an asset from the Workflow Report Editor.
FIXED When exporting any asset class template, after initially exporting a template, subsequent attempts to export a template was displaying duplicate asset classes. When exporting an asset class template, users will no longer see duplicated asset classes.
AMCS Field Worker
FIXED Datetime validation to prevent date and datetime values from being set before or after the current date were not preventing saving data that did not pass this validation in AMCS Field Worker, and will now correctly validate.
V2.130.0 (05/Jan/26)
FIXED From the Account Details page, users were not able to export an account's timeline entries. These entries now export normally.
FIXED In certain scenarios, when editing a route, users were not able to set a route's start date in the past when they normally would be able to, and were being prevented from saving due to updating scheduling when they had not made scheduling changes. Routes will now save normally in these scenarios.
AMCS Field Worker
IMPROVED Made various minor updates to support AMCS Field Worker in the App Store and Google Play Store.