NEW Continued support for upcoming anonymization of inactive users.
NEW Continued support for upcoming in progress work orders feature.
IMPROVED Made general improvements to system performance.
IMPROVED Made updates to Work Order Preferences on the User Details page for clarity. The option “is assigned to them” now reads “is assigned to them on creation” to more clearly indicate that this option is specific to creating a work order while “is assigned to them and is updated” more generally sends notifications on updating a work order.
IMPROVED Made updates to certain audits to remove image data to ensure audits are more readable.
FIXED Fixed an issue where users were unable to delete Esri configuration settings on the Account Details. Users are now able to successfully delete their Esri configuration.
FIXED Some users were unable to reset their password from the Login page. Users are now able to successfully reset their password.
FIXED In certain scenarios, users were unable to load more reports in the Work History section of an asset if their asset contained a large number of workflow reports in its history. When selecting Show More Reports in their work history, 100 reports will load at a time now instead of all of an asset’s reports.
NEW Continued support for upcoming in progress work orders feature on the Route Details and Route Dashboard pages.
IMPROVED Made general improvements to system performance by reducing the number of API calls requesting a user’s details and configuration.
IMPROVED Made improvements around security in Google reporting integration.
FIXED When retrieving a user’s details from the Get Users API, multiple inactive flags were being returned, some inaccurate. Unnecessary inactive flags were removed from the response and the remaining are now accurate.
FIXED Some users were seeing an error message on submitting workflow reports on specific work orders. All workflow reports/work orders should now submit normally.
NEW Continued support for upcoming anonymization of inactive users.
NEW Update Esri subscriptions so that in both Esri Wins and Newest Wins configurations, if an asset in an Esri subscription no longer exists in a feature layer, that asset will be deactivated. Additionally, users will be notified if any assets in their subscription have been deactivated via email.
FIXED When updating an asset through the Update Assets API, inactive list items were allowed for multiple choice and multiple select fields. The Update Assets API now restricts inactive list items for those field types.
FIXED Addressed an issue where importing a new or updated sequence. Sequences should now import normally.
FIXED Some timeline entries were not showing correctly in an asset’s timeline. All timeline entries should now be showing correctly.
FIXED Workflow compliance reports were not always exporting correctly when workflow field names duplicated some standard field names on all workflows. These reports will now export normally.
FIXED Certain users were not being redirected correctly to Zendesk when attempting to submit a help desk ticket. These users are now able to submit tickets normally.
NEW Added additional support for future feature to anonymize inactive users.
NEW Added additional support for future feature allowing for saving draft work orders to an In Progress status.
IMPROVED Continued security improvements in relation to Utility Cloud’s usage of Amazon S3.
IMPROVED Continued security improvements around SQL injection vulnerabilities.
IMPROVED Made changes to improve security and reliability of the Esri ArcGIS integration.
IMPROVED Updated user experience on the Map to help improve overall performance and perception of performance. You can find more information here.
FIXED In some scenarios the Workflow Summary Report was incorrectly converting time fields to dates. Date and time fields both are now showing consistently and correctly.
In certain scenarios users were not able to verify correctly when switching email addresses. Users are now be able to verify when updating emails without issue.
NEW Added support for future feature to archive and anonymize inactive users.
NEW Added support for future feature allowing for saving draft work orders to an In Progress status.
IMPROVED Made improvements to security in relation to Utility Cloud’s usage of Amazon S3.
IMPROVED Made general improvements to security around potential SQL injection vulnerabilities.
IMPROVED Made a change to prevent users from using the same password as any of their three previous passwords when resetting their passwords.
FIXED Fixed an issue where users were not always redirecting to the Asset Search properly when selecting assets from the Account Details page’s asset chart.
FIXED Fixed an issue where the user profile image on the navigation bar was showing enlarged when trying to print a page in Utility Cloud.
IMPROVED Updated inactivity timer so that users are deactivated after 365 days of inactivity.
IMPROVED Made significant improvements to the performance of the work order quick search on the Work Order Search page.
IMPROVED Made improvements to the performance of the GetWFReports API call used by the Excel add-in, Google reporting, and other areas.
IMPROVED Made reliability improvements to the workflow report submission process when completing work.
FIXED In certain scenarios the Excel add-in was not appropriately updating asset attributes on submission. Those asset attributes are now updating appropriately.
IMPROVED Continued improvements to the workflow submission process to increase performance and stability.
FIXED Addressed an issue where changing workflows on a route was timing out on saving and preventing updating routes.
FIXED When editing an asset while completing work, certain field types were not populating data correctly. Multiple choice and multiple select fields should now show the correct data.
FIXED When creating an asset through the Get Assets API, the parent asset field was not being set correctly. Parent asset ID is now saving normally.
FIXED Certain comparisons on asset class triggers were not evaluating correctly. These triggers now fire normally.
IMPROVED Addressed multiple areas of the workflow submission process to increase performance and stability.
FIXED Addressed a security issue in the GetWFReports API call caused by caching.
FIXED In certain scenarios asset schematics were not populating correctly. Schematics are now showing appropriately on the Asset Details and Map pages normally.
NEW Like last release, additional behind the scenes support has been added for allowing multiple signatures to a workflow or asset class as a new field type. This feature will be available in an upcoming release.
IMPROVED Improvements were made on the Map so that assets with due work load quicker to help address overall performance.
IMPROVED To improve both actual performance and the perception of performance on the Map, the delay between adjusting your filters or current view and a search being performed was slightly increased.
IMPROVED General improvements were made to increase the performance of submitting work from the Workflow Report Editor.
FIXED In some scenarios, shapefiles were not validating correctly on upload and showing an error. Shapefiles should now consistently validate correctly.
FIXED Work orders and routes were not saving scheduling correctly when creating or editing in languages other than US English. These should now be saving properly in all language and datetime formats.
NEW Behind the scenes support has been implemented to allow adding multiple signatures to a workflow or asset class as a new field type. This feature isn’t currently available but will be in an upcoming release.
IMPROVED In some scenarios, user imports were not applying country correctly to new users and causing issues viewing the User Details. User imports are now setting country correctly and affected users have been addressed.
IMPROVED The Save Offline button in the Workflow Report Editor has been moved to a toggle when submitting work. Functionality has otherwise remained the same.
FIXED When viewing assets and completing work from the Map, a user’s current map view was not being persisted. You should now see your previous view when returning to the Map.
FIXED When editing an asset with multiple choice fields using parent/child list definitions, child fields were not filtering based on the selection in the parent field. Affected fields are now filtering properly.
FIXED Some users were not seeing all their work queues from the Work Queue Manager page. All work queues a user created are now visible to users in the Work Queue Manager.
FIXED Some users reported issues seeing saved searches using accounts in the Work Order Search. Affected saved searches are now showing correctly.
FIXED Newly-created ESRI subscriptions were not showing correctly when added until that subscription synced. New subscriptions are now showing without error.
FIXED Some users were receiving an unexpected error when attempting to validate a shapefile for import. Shapefiles will now validate normally.
FIXED In certain scenarios photo fields with previously-saved non-photo data were preventing assets from loading. These assets will now load normally and allow users to correct the data.
FIXED When exporting asset attachments from the Asset Search page, files larger than 5GB were not exporting correctly. All asset attachments should now export normally.
IMPROVED The Map page has been optimized to improve general performance.
FIXED Fixed an issue where multiple choice and multiple select fields were not always loading correctly when editing an asset from the Workflow Report Editor.
FIXED Child list items were not filtering correctly based on parent lists in the Asset Editor. Lists are now filtering correctly in multiple choice fields.
FIXED Columns in the GetWFReports API were sometimes returning duplicated, causing issues in Google reports. GetWFReports is now returning results without duplicated columns.
FIXED Some filters and operators were not showing properly in the Work Order Search page’s advanced search for users without the Billing Account Admin security right. Filters are now showing consistently for all users.
NEW Enhanced the workflow report editor so that multiple choice and multiple select fields can be assigned a group ID. Now fields using a child list definition will filter independently if there are different fields using the same parent list definition where previously they could not.
IMPROVED Improved security around uploaded files in Utility Cloud hosted in Amazon Web Services s3 buckets.
FIXED Fixed an issue where emails were not always showing appropriately in the Email Log tile if a billing account had a parent billing account.
FIXED Fixed an issue where help files were not always redirecting correctly for some whitelabeled billing accounts.
NEW User can now opt into SMS messages with Utility Cloud and receive SMS notifications in addition to email notifications for their work orders. For more information, see our help file here.
FIXED Some users were not always seeing the correct work queues when creating or editing their work queues. These should now be displaying normally for all users.
FIXED For certain ESRI subscriptions in the Account Details page, the correct feature layers weren’t being retrieved when selecting a feature layer. Feature layers should now match their feature server correctly.
FIXED In some scenarios, the new webhook triggers were incorrectly sending a work order’s status as open when it was completed or closed. Webhook notifications will now show the correct work order status in their payload.
NEW A new type of workflow trigger is now available where simple work order data can now be sent to a webhook endpoint. For more information, see our help file here.
FIXED In some scenarios jobs and exports were not always showing properly on the jobs panel. All jobs should now be showing normally.
FIXED Newly-created users were incorrectly being redirected to the Login page from their welcome email instead of being prompted to accept terms and conditions and set their password. New users should now be redirected correctly.
FIXED Addressed an issue where filters were not loading properly when editing an existing Analytic.
NEW Added a new Assets field type for workflows and asset classes, showing either all assets in the current account or all children assets of the asset currently being edited or having work completed against it. For more information, see Asset class attributes and workflow fields.
NEW Added support for creating a work order against any asset instead of just the current by utilizing the new Assets field type combined with work order triggers. For more information, see Asset class and workflow triggers.
NEW Added support for updating the asset attributes of any asset instead of just the current by utilizing the new Assets field type combined with update other asset attributes triggers. For more information, see Asset class and workflow triggers.
IMPROVED Increased the performance of the Create Users API to prevent the response from timing out before a user is finished creating.
FIXED In certain scenarios once a work order trigger was created, users were unable to edit that trigger on the Workflow Class Builder or Asset Class Builder. Users should now be able to edit and save triggers normally.
FIXED Some jobs in the job processing panel were showing duplicated and now should be showing normally.
IMPROVED Made significant improvements to the performance of asset searches on the Asset Search page.
FIXED Fixed an issue where the Account Details page was timing out for some accounts with a large number of assets.
FIXED Fixed an issue where some new users were unable to select a workflow when creating analytics.
FIXED Fixed an issue where users were unable to create or edit work order triggers on some workflows or asset classes.
FIXED Fixed an issue where workflows were not deleting appropriately if associated with a Google reporting setting.
NEW ESRI subscriptions now support syncing daily with change tracking enabled.
IMPROVED Advanced whitelabeling functionality is now enabled for all child billing accounts of a parent billing account.
FIXED In some scenarios ESRI subscriptions were not completing correctly on syncing. These subscriptions should now sync normally.
FIXED Fixed an issue where some sequences were not showing as 100% when all steps had been completed.
FIXED In the Letters page, long asset descriptions caused alignment issues with the Work Queue results table. This table is now formatting correctly.
FIXED Fixed an issue where assets were not always archiving correctly from the Account Details page.
IMPROVED Made general performance improvements to all pages using the job processing panel.
IMPROVED Made general improvements to the performance and stability of work submission.
FIXED Fixed an issue where navigating to the Asset Search from the Account Details page’s asset chart was not always populating search results correctly.
IMPROVED Made general improvements to the performance and reliability of the Custom Views page.
FIXED In some scenarios where linear assets brought in through an Esri sync had multiple line segments per asset, users were unable to edit or delete points on those line segments from the Asset Editor. Users should now be able to edit them normally.
IMPROVED Made updates to the Asset Search page to make it more clear when a search is being performed opposed to when a search has been completed.
FIXED When saving an image to a photo field type on an asset or workflow report, once added editing that image to rotate its orientation was not saving properly. Images should now reflect changes to orientation made on save.
IMPROVED The Google reporting panel on the Account Details page is now updated to be more in line with Google’s branding.
IMPROVED Assets without work scheduled were sometimes taking an excessive amount of time to load on the Map. Those assets should now be loading more quickly.
FIXED In some scenarios when editing a route set to reoccur weekly on specific days of the week, that route was instead scheduling work orders all on the same day of the week. Those work orders are not correctly reoccurring on their proper day of the week.
FIXED The GetWFReports API used in Google reporting and the Excel add-in was sometimes caching results and returning the previous search results when updating the query. The API is now returning those results correctly.
FIXED Workflows set with a data retention policy were not correctly deleting workflow reports outside of that policy. Workflow reports outside the retention policy are now being deleted correctly.
FIXED Emails sent to email addresses not belonging to Utility Cloud users were not sending correctly in some scenarios. Those emails are now be sending as normal.
FIXED In certain scenarios new users weren’t receiving the welcome email correctly. New users are now able to login with the welcome email normally.
FIXED When a photo field was left incomplete on an asset or workflow report, that field was showing as if it had a broken image instead of no data saved. Those fields are now correctly be showing as empty.
IMPROVED Made additional performance improvements to the new job processing panel.
FIXED Fixed an issue where the Account Search advanced search was incorrectly only searching against a user’s assigned accounts if they had rights to view all. Users will now correctly see results returned against all accounts in the advanced search.
FIXED Fixed an issue where some users were seeing an error message on submitting offline work despite submission being successful. Affected users should no longer see this error message.
FIXED Fixed an issue where some users who submitted support tickets through Utility Cloud were not receiving responses through Zendesk. All users should now properly be receiving responses to their support tickets.
IMPROVED Improved performance on loading hidden fields and calculating expressions on larger workflows.
FIXED Fixed an error where attempting to save a workflow report offline was instead submitting that workflow report as normal.
FIXED Fixed an issue where routes set to reoccur work orders by complete date were not always generating those next occurrences correctly.
FIXED Fixed an issue where sometimes the Letters page was not loading work queue results correctly.
IMPROVED Various improvements were made to the new jobs panel around performance and general functionality.
FIXED In some scenarios newly-created assets were not immediately appearing in search results on the Asset Search page. These assets should now appear right away.
FIXED In both the Workflow Class Builder and workflow imports the Retention Policy field was being required even if a Data Retention Policy was not enabled on a workflow. This is now validating correctly.
FIXED In some scenarios asset stakeholder emails were not sending on creating or editing assets correctly. These emails are now sending normally.
FIXED Updating workflows in larger routes was seeing performance issues while updating and saving. Performance has been improved in each scenario.
- Google Drive changes and Utility Cloud updates - 15/Feb/2024
- 2024 release notes
- More information on Google report changes - 20/Oct/2023
- Upcoming Google report changes - 12/Oct/2023
- New support number, Customer Portal and email address - 22/Sep/2023
- In progress work orders - 10/Feb/2023
- Multiple signatures for workflows - 30/Jan/2023
- Coming soon to Utility Cloud - 23/Jan/2023
- 2023 release notes
- Map performance changes - 24/Oct/2022
- 2022 release notes
- Release notes and announcements